Critical Elements of User Experience Design

Critical Elements of User Experience formProf. Michael Weyrich,Tobias Jung,ZellerChristian ZangeHossainMohammad Faysal Ebna HossainCritical Elements of User Experience Design as a Success Factor for Virtual Working Spaces in the Digital EnterpriseBasis Thesis NoTypeClass of carry out ModelStudentSupervisorBeginEnd2843MTModel for Conceptional ProjectsHossainJg/Ze20.09.201620.03.2017DocumentVersionAuthorDateStatusBasis1.0Hossain16.03.17submitted tear NamePagesPrint DateTemplateco-basis-v1031co-basis.dotm(Program of study INFOTECH)Document Version ManagementVersionAuthorQADateStatusChanges0.1HossainJg11.11.2016in upgradeCreation1.0HossainJg22.02.2017submittedInitial Submission1.1 IntroductionAn Enterprise Net compute is the foulbone of communications within an enterprise or organization that that enables the employees and stakeholders convey with each opposite in an efficient and effective manner. A digital enterprise plough is where technology, make fores, people, and the Ente rprise organization converge to enhance agility, engagement, and reapingivity. It is a virtual syllabus where employees and stakeholders crumb get the technology tools they require to do their tasks trendlessly. UBMC15 .Here we are talking about the underlying professional and personal electronic network. It enhances internal and external enterprise communication superint oddmentence.The interactional characteristics on the Internet, Wiki and blogosphere soak up be acclaim essential nowadays. With two-thirds of the worlds Internet population are visiting a social net running(a) or blogging site, and the amount of m spent on these platforms are increasing at more than three generation the rate of oer wholly Internet growth UNiel09. The Enterprise network has also been changing over past years. Social technologies spend a penny been added to the Enterprise network to increase productivity to and communication. Social technologies have apprehended the thought of consumers, bu siness leaders, and political leaders. Millions of people have adopted new executes conveying social interactions online, developing connections, and building and sharing content.Social technologies squirt be described as digital technologies utilized by people to communicate sociall(a)y and collectively to build, improve, and exchange contents. Social technologies possess three major characteristicsFigure 1 Characteristics of Social Technologies McK12People can communicate socially (e.g., chat, percent personal news, send greetings), social technologies enable anybody in nerve a participation or organization to create, add, or modify content and communications. This involves unite or deleting content such as a document or a link, contributing to content supplemented by others, endorsing (e.g., liking a piece of content), or executing an action that an individual knows will be dual-lane.The agency of knowledge sharing and communication has been dramati labely changed or impro ved as a side effect of using social technologies. Social technologies can perform a central role in how information is gathered, sourced, analyzed, and disseminated among interested person.1.2 Applications incorporating Social Technologies and digital workplace Social technologies incorporate a wide range of applications for both Customers and Enterprises. The figure below has been taken from the report issueed by McKinsey Global Institute (MGI) that includes applications utilise for social technologiesFigure 2 Wide range of applications for social technologies McK12Social network A Social structure comprised of a collection of social actors (for utilisation organizations or individuals), a collection of dyadic ties, and other social interactions among social actors are known as the Social Network. This perspective provides an assemblage of methods for analyzing the structure of all social entities. Was94Blogs/Microblogs A blog is a conversation or informational entanglement pl atform published on the World Wide Web comprising of discrete and commonly informal diary-style text entries (called posts). Posts are usually arranged in reverse sequential order, so that the very recent post appears commencement exercise, at the top of the web page. UBlog17. Microblogging is a service that facilitates its utilisers to send and announce small notes, normally just text and typically react to queries. The blog is generally a personal reflection. rate and reviews Rating and review provide a way that enables users or readers to rank the content socially. It also allows users to reveal their feelings about the content (usually through emoticons).Social transaction Social commerce is basically a subset of electronic commerce. It involves online social media that promotes social interaction, and user participation to support online purchasing and selling of goods and services.USoCo13Wiki A wiki is a web-based platform that implements collaborative modification of it s content and composition right away from the web browser. In a conventional wiki, the words are written using a simplified markup language (known as wiki markup) and usually edited with the aid of a rich-text editor. EnBr08. The wiki the jointly edited content where approved users can jointly edit and publish the content.Discussion Forum An Internet forum is an online discussion platform where users can hold discussions in the form of posted messages. The posted messages are usually lengthy than one line of text and are often archived. Additionally, the forum set-up in such a way that a posted message may shoot to be validated by a moderator before it becomes published. UWiFo08. The core idea of the Forum is the exchange of ideas or topics.Shared workspaces The shared workspace is an interrelated eco dodge in which all users in separated areas can reach and interact with each other. The ecosystem maintained by electronic communications which facilitate users to overcome location and time differentials. The purlieu is facilitated by a shared rational paradigm, general information, and a common perception by all of the members despite physical position.Crowdsourcing Crowdsourcing is a specific sourcing simulation in which individuals or organizations use contributions from Internet users to obtain needed services or ideas. Crowdsourcing was coined in 2005 as a portmanteau of crowd and outsourcing. Mat11Social gaming A social network game is a type of online game that is played through social networks.Jarv09 They typically feature multiplayer and asynchronous gameplay mechanics. Social network games are most often implemented as browser games, but can also be implemented on other platforms such as mobile devices.Kim11Media and file sharing Media and files sharing among the members have a significant impact on knowledge and information sharing. It provides flexibility and alternative means to work collaboratively with the members.2.1 IntroductionUser experie nce design is the method of improving user satisfaction with a product by enhancing the us mightiness, accessibility, and pleasure rendered in the interaction with the product. This persona begins with regular usability evaluation and why it has become progressively critical to focus on the user experience (UX).2.2 What is UsabilityUsability is a quality attribute that de marchesines how usable is a system or product by its user. The term Usability also points to methods for enhancing ease-of-use end-to-end the design or growing process.Nielsen Norman group mentioned five quality components that defines the term Usability UNiel12Learnability How easy is it for users to accomplish basic tasks the first time they encounter the design?Efficiency Once users have learned the design, how quickly can they perform tasks?Memorability When users cede to the design after a period of not using it, how slow can they reestablish proficiency?Errors How many errors do users make, how severe ar e these errors, and how easily can they recover from the errors?Satisfaction How pleasant is it to use the design?In brief, Usability determines how easy pleasant a product/system to use.2.3 Importance of UsabilityIt is very frequently(prenominal) crucial to make a system where users should not have to think too hard sequence they are using the system. The user should not have to refer to help sections, and they should not be constrained to feel stupid. By observing the user, finding the usability issues and resolving them in an appropriate manner these situations can be avoided.System developers usually forget that they are not typical users. There may be aspects of the system that come upm apparent to the developer that might, in fact, be unaccompanied confusing to the users. It is therefore essential to take a step back once in a while and make sure that the users are not left behind. Usability Testing is an indispensable aspect of the User-Centred method that establishes t he user, at the heart of the development process rather than the system. Embracing such an approach pushes that the user should be foremost in the design determinations.According to the International Standards Organization (ISO 9241-11 Guidance on Usability)Usability is the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.These three factors are very much important to get word business goals.An effective websiteAn efficient websiteA well-to-do userallows customers (users) to achieve their goalsprovides answers quicklyachieves their goalhas a high conversion ratefollows a coherent sequenceenjoys their experiencemeets business objectivesdoesnt waste resourcestells othersdelivers a positive brand imagerequires less content management timecomes back again instrument panel 1 Why Usability parameters are important URed11Usability testing lets the design and development teams recognize problems before roll out of the system. The earlier flows are identified and obdurate the less pricy the fixes will be concerning both resource time and possible influence to the schedule. During a usability testInvestigate the activities of the participants to see whether it meets usability objectivesIdentify how satisfied users are with the system or productDiscover if users can accomplish specified tasks as meanExperience how long it takes to accomplish specified tasks keep an eye on adjustments needed to enhance user performance and satisfaction2.4 Usability EvaluationConventionally evaluating the usability of a product does not come into play until the system development is originalized or nearly completed. Once completed, users would be requested to accomplish certain tasks on the system. Their performance would then be measured, often using the five usability attributes of Nielsen Learnability, Efficiency, Memorability, Errors and Satisfaction.UNiel12 This way of usability testing does not include users until very late in the see and concentrates on the system rather than how the user experiences the System.Racing toward launch without looking back might have seemed like a good idea back when the launch date was set, but the result is likely to be a product that meets all the technical requirements for the project but does not work for your users. Even worse, by tackling user experience evaluation on at the end, you might end up launching a product that you know is broken but have no opportunity (or money left) to fix. Garret10This means of usability evaluation is often named user acceptance testing. The term accepting is important here, symbolizing that the focus lies on whether the user accepts the system, rather than whether he/she can use the system as intended2.5 User Experience FocusTechnological improvements in ubiquitous computing have created an opportunity for Human-Computer Interaction (HCI) to be a massive part of our day-af ter-day life. This has effected a shift from traditional usability engineering to so-called User Experience, where the emotions and motivations of the end-user are provided a principal role than traditional usability metrics such as efficiency and effectiveness.There have been studies about defining User Experience amongst UX professionals that have demonstrated inconclusive Law09 and these are within the field of Human-Computer Interaction. One could dispute that the principles following UX could be applied to any production process. The nearest we can get to a definition is addressed in the ISO 9241-210 standard on the ergonomics of Human System Interaction Part 210 Human-Centred Design for interactive systems (ISO, 2008)A persons perceptions and responses that result from the use or anticipated use of a product, system or serviceAbove statement highlights the experience the user has while using or anticipates using a particular product. The notion of anticipated use grants the idea that UX can play a crucial role in the early development stages of system development mentioning that thinking UX before an actual working system is ready can produce invaluable input.User experience specialists strive to make the system User-Centered. It indicates that while the development of the system the user is forever and a day the principal focus point and drives the evolution process. According to the ISO standard, six postulates assure the product is User-CenteredUUCD171. The design is based upon an explicit apprehending of users, tasks and environments.2. Users are twisty throughout design and development.3. The design is driven and refined by user-centered evaluation.4. The process is iterative.5. The design addresses the whole user experience.6. The design team includes multidisciplinary skills and perspectives.Second Principle (Users are involved throughout design and development) entails that UX teams should include users in all design stages not just by opera ting a focus group at the graduation exercise of design or by administering a survey at the end of the project.3.1 IntroductionUsability testing involves watching representative users working with the system so that development team can make improvements based on what participants do with the system. Usability testing provides invaluable feedback about how the users behave with the system. Knowing how users behave helps to create a much more suitable Platform or application. Rather than just guessing about what people might like on these, it is possible to see their reactions first hand, and then make sure that the system contains just the right features.Learning about issues early in the process saves development time and money. Rather than consumption time developing the wrong thing, a quick usability test will tell the developer whether they are on the right track or not.Getting the entropy directly from the users is a much better way of doing design work than arguing about fe atures among the team. In fact, usability testing is a great way of taenia arguments. Rather than spending time on fighting over whose idea is best, put the models in front of real users to see how well they can work with them. There is nothing quite like real user feedback that helps to determine the best way forward.The thing that separates usability testing from many other methods is that with usability testing, it is possible to see real behaviors, what people do rather than just asking what people think. Often watching people do something is the only way to really understand where the issues lie and how to fix the problems you see.Ease of use doesnt originate from wishful thinking. It comes from conveying methodical usability engineering activities throughout the project lifecycle. This is a real effort and sacrifices real money, though not as much as some people worry.It is possible to conduct simple forms of user testing in a a couple of(prenominal) days and obtain vast ins ights into both user behavior and recommended design enhancements.3.2 Usability CostsTo estimate the total cost of usability (as opposed to the price of a exclusive test), Nielsen Norman assort collected data from 863 design projects that incorporated Usability Testing. Depending on how they have calculated it, usability costs were within 8% and 13% of the projects budget. Based on these findings from other surveys, they have concluded that current best practices call for dedicating about 10% of a projects budget to usability. UNiel03In reality, the cost of usability doesnt extend linearly with project size, since many usability testing cost about the same, notwithstanding of how big the project is. A project thats ten times larger, for example, usually requires only four times more usability spending.3.3 Reduce Development CostAccurate planning at the start of a Systems design process will save time, money and effort in the long run.A study by Smith Reinersten found that the cri tical system-design decisions made during the first 10% of a products design process can determine 90% of the products cost and performance. This is an outstanding illustration of how a little investment at an initial stage can have a marvelous positive impact on the final product. UWilson14The more money will organization invest in usability at an initial design stage the greater will have the end product. A tiny amount of cash spent on usability design and testing will save the organization from costly design fixes or redesigns later in the cycle.3.4 Reduced Support CostsAn enormous gain of financing in usability is diminished support costs. Just put, a System with better usability will reduce potential customer support concerns and eventually reduce customer support costs. An excellent way to enhance the websites usability, while decreasing support costs is by giving online guidance to the users.Another illustration of how financing in usability at the early stage of the design process will save the money at a later stage. A study by Pressman found that 80% of costs during a softwares lifecycle come from the maintenance phase. The study also found that greatest part of these costs rises out of unmet or unforeseen user requirements. UWilson14Figure 3 Reduced call and support costs minimizes maintenance costSpending in usability helps to resolve these issues during the design stage, where they can be dispensed with at a much overturn price. All redundant second that the support staff uses responding to a customer support issue (time when paying for their wages) is the cost of poor usability investment.3.5 Increased SalesIts not a big leap in logic to claim that improved usability for customers will make them more likely to execute a purchase or to extend their purchase volume.A study by Creative Good discovered that giving a better experience for the customers will prolong the bar of purchasers by 40%. UWilson14Another study by UI Engineering observed that by giving sufficient product information to your customers at the right time you can increase sales on your site by up to 225%. UWilson14Improved usability makes for satisfied clients who are more likely to purchase, eventually expanding the businesss profits.3.6 Usability BenefitsThe Nielsen Norman Group have analyzed data from 42 cases where usability metrics were available for website redesigns. Averaged across the 42 pairs of measures they had found, usability increased by 135% when they omitted five outliers with especially significant usability improvements. (If they include these outliers, the average improvement jumps to 202%.) UNiel03The improvement in usability metrics differed depending on the metric, as the following table showsTable 2 The improvement in usability metrics differed depending on the metric UNiel03The current study of Nielsen Norman Group does not incorporate intranet redesign projects. However, based on their studies of intranet design potential, Jakob Ni elsen consider that the average improvement in intranet usability metrics is a bit below 100%. UNiel033.6.1 Co-CreationCertainly, the very common metric of ROI is financial, and a tested-to-breaking-point product, including a user-centric UI, will assure the user experience is a pleasurable one, promoting more exchanges, and, in turn, increased revenue.3.6.2 TrustIf the organization is providing the users a great user experience, the organization will also be strengthening religious belief in the brand. A user is more reasonably to retain with a website or platform that theyve earlier had a trouble-free experience of, than one thats showed something of a usability nightmare. How many customers are using the system, and how many are yielding to use again, can be tracked via analytics software.3.6.3 ProductivityProfits can also be gained through an increase in productivity of any employee. Systems need rigorous testing to assure the design and UI are helpful to an experience that cut s the time it postulate to accomplish a task, enabling the employee to gain more.4.1 IntroductionThe scope of this user experience and usability testing of the platform is for the pilot of GIZs enterprise portal which is focused on GIZs communities of practice. For this instance, it is very much important to understand the residential district business processes and the specific use cases for GIZs communities of practice (CoP).A community is a group of experts / development practitioners that share knowledge on common development topics and challenges as well as work collaboratively on effective, efficient, innovative, sustainable solutions based on their own experiences and expertise. A community is a collection of people with shared values, behaviors and artifacts.4.2 Communities of practiceCommunities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly. UWen15Shared domain It has an ide ntity defined by a shared domain of interest. Website community.Sense of community In pursuing their interest in their domain, members engage in joint activities and discussions, help each other, and share information.Shared practice Members of a community of practice are practitioners. They develop a shared repertoire of resources experiences, stories, tools, ways of addressing recurring problems-in short a shared practice. This takes time and sustained interaction.Communities of practice have a great impact on organizational value chain and knowledge management including knowledge sharing. The infusing factors based on the effectiveness of the communities on practice has been explained by W.M.H. Oosting in 2009 which has shown belowFigure 4 Influencing elements of the effectiveness of a CoP Oosting09The core is the proper connection between purpose, content, content, conversations and connections where the purpose is at the center and everything is linked bi-directionally with it . From the figure we can express wrathfully that setting up the purpose has a great impact on the success of CoP.4.3 Community Management modelingFor the business case of GIZ, we have clustered questions which lead to the Community Management Framework. These clusters lead to the business needs of GIZs Communities.FactorQuestionsPurpose and incentivesWhat is in for me? What benefits do we take to to get? Strategic relevance of the common topic?OutcomesWhat useful (preliminary) outcomes do we want to achieve?Stakeholders /actorsWho should be a member? What is their social glue/shared practice? Have key roles been defined?NegotiationsWhat ground rules and milestones do we need for internal cooperation and management?OrientationWhat common vision have we agreed upon?Resources calculate for the community? Are members given enough resources by their business units/organizations?StrategyStrategy for planning and implementation by the community?GrowthPlan/concept for increasing the numbe r of members? How to turn new members into returning members?Content and moderationWho is/are the community manager/s? Do they have enough resources (time, opportunities and ability to build bridges) and the necessary status? What content is to be created and edited? What content can members be asked to input?