Quality Management in Business Assignment Example | Topics and Well Written Essays - 750 words

Quality Management in Business - Assignment Example.1.3.The different approaches to quality direction include the lend oneself of sixsome sigma and Lean. Six is a quality management tool that ensures quality is maintained through reduced production variations. Lean is a quality management that ensures quality through control of resources and reduction of wastes to meet customer needs and wants (Williams, 2004).1.4.The primary similarities between the two include the following. Both originated from Japan, utilized in scheme management and make use analytical tools. The other major similarity of both controls processes is to improve customer satisfaction. Improvement of the manufacturing process and project management ar also other similarities(Charantimath, 2006)..The differences in both methods are as follows. While sigma six bases on zero defects, Lean focuses on waste removal. While sigma six focuses on the reduction of variations and improvement of processes, Lean is based on improving the flow of the process. The stages involved in six sigma are, define, measure, analyze, improve and control. On the other hand, the go involved in sigma six are understanding customer value, value stream, analysis, flow, pull and perfection. While six sigma focuses on saving money, Lean focuses on the principles of step-down lead time. Six sigma aims at achieving business goals in order to improve financial performance while Lean reduces inventory through increased productiveness and customer satisfaction. Six Sigma doesnt involve everybody nor improve customer satisfaction without a systemized view. Lean works through reduced flexibility, and supply chain over-crowding that is not applicable to all industries.3.1.Quality management can be measured through customer feedback. Customer feedback is measured by customer complaints, wrong control actions taken to products, number of reworks done for a product, written off inventory and